Customer Care Technician / Operative

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where problem-solving skills are key? If so, we have an exciting opportunity for you to join a leading organisation as a Customer Care Technician/Operative.

Our Client
The North West regional division, of a 5-Star PLC House Builder.
A FTSE 250 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. operating from over 20 regional units throughout The UK, with multiple housing brands to boot.

Role Overview
As a Customer Care Technician/Operative, you will play a crucial role; visiting customers in their new homes, within the 2 year warranty defect period, directed by an office-based team to address & rectify recorded issues, concerns, snags & defects raised by customers, ensuring all necessary repairs and maintenance are completed to the highest standard.

Key Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner.
• Provide quality remedial works, in line with NHBC industry & group standards, policies & procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies.
• Complete all required online reporting via an Operative App.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the in-house Customer Care Co-ordinators.

Requirements

• Previous experience in a similar role, preferably within the new build housing industry.
• Preferably be from a joinery background with a strong multi-skilled offering (Other trades backgrounds will be considered).
• Skills including but not exclusive to painting, plumbing, plastering.
• Strong technical skills across a range of trades, with the ability to diagnose and repair common household issues.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• A proactive attitude and the ability to work independently with minimal supervision.
• Full UK driving license.

Benefits

• Competitive salary & annual bonus.
• Company vehicle provided with fuel card for business use.
• Opportunities for training and career development within a leading organisation.
• Pension scheme and other company benefits including life cover, health-care etc.