Credit Control Manager

Credit Control Manager

£55,000-£60,000 per annum.

Welwyn Garden City- Office Based.

• As a Credit Control Manager, your primary role is to establish, lead and manage the Credit Control function, accounts receivable and cash collection areas and building positive client relationships.

Key Responsibilities:

• Team probationary and development.* Ensure collection targets are achieved as set out by the manager / business.* Managing own ledger of approx. (various sizes and complexities).* Reconciliation of own and team's complex accounts as and when required.* Ensure exceptional levels of accuracy across all customer accounts and promote the same within the team.* Competency in using customer portals.* Providing support to the team to reduce queries, log queries and escalate appropriately and promptly.* Ensure all customer credits are processed on a timely basis by the billings team so that they do not hold up payments.* Identifying Risks and escalating appropriately.* Oversee the Direct Debit process and customers.* Collate factored customer collection information, swiftly & accurately as requested by Factor.* To assist with audits by ensuring all necessary documents are provided to Auditors as and when required.* Assist & support new process implementations.* Send bi-monthly statements on behalf of the whole dept.* Promote and support the dunning cycle.* Re-assignment of customer accounts across the team as and when required.