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Main Purpose of Job
-To provide administrative support to the Operations department
Key Tasks and Areas of Responsibility
-Receiving all helpdesk emails and allocating them to the correct team member. Ensuring once notified that the job is completed, the helpdesk emails are filed accurately and timely.
-Handle incoming calls from clients, service partners and field engineers.
-assisting Operations department to update Operating Software with accurate site information and subcontractor details.
-Assisting with raising internal purchase orders
-Assist the Operations team with operational tasks and scheduling of field engineers.
-General administrative duties including photocopying, scanning and filing,
-Assist in managing office supplies and placing orders as needed.
-Greeting visitors to the office and ensuring the board room is ready and equipped for meetings.
-Overseeing stock levels of operational equipment and ensuring that equipment is signed out and inventory on Operating Software is accurate.
Requirements
-Excellent written and verbal communication skills.
-Strong people management abilities and the capability to engage effectively across all levels.
-Proficiency in PC operations; experience with Big Change CRM software preferred.
-Basic understanding of Computer-Aided Facilities Management (CAFM) software.
-Minimum 3 years of prior experience in managing engineer teams or helpdesk operations.
-Knowledge of Health and Safety practices and experience with Risk Assessments.
-Ability to prepare maintenance quotes and proposals.
