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To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets. The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.
The role holder will receive and resolve straightforward queries from employees/managers orschools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.
The role holder will adopt a customer centric approach to ensure smooth HR processes, and that customer needs are addressed.
Key outputs:
Management of personnel files, ensuring efficient processing and review of files.
Document management: including filing, posting and archiving responsibilities in accordance with agreed time lines andprocedure.
Responding and actioning employee administration and transaction processes.
Managing customer expectations, providing an end to end courteous customer experience.
Provide timely and accurate responses to inquiries related to employee data, policies, and processes to customers.
Ensure accuracy and integrity of HR data entered into systems.
Supporting all elements and aspects of the end to end recruitment process
Within the HR function, the overriding standard is one of excellent customer service. The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences.
The council is operating as an agile organisation and so will working flexibly between home and the office in line with business demands. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools).
* Familiar with one or more of the specific processes used in the relevant discipline.* Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures.* Competent in a range of IT tools.* Ability to work with others to achieve objectives and improve customer service.* Good written and oral communication skills with the ability to build sound relationships with customers.* Good administrative /organisational and analytical skills.* Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.* A methodical approach to information gathering, recording and reporting.* Previous relevant work experience.* Experience of maintaining business processes and systems.
* Previous experience in HR transactions or a similar role is desirable.* Knowledge of relevant employment laws and regulations related to HR transactions.* Considerable experience working in a customer facing environment* Experience, technical skills, and proficiency using HR software systems is desirable* Ability to demonstrate the following SCC People First Values: Positive Outlook; Excellent customer and public service; Be accountable; Collaborate and co-operate; Respect each other; Learn, develop and achieve potential.
Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
