IT Support Manager
£37k pa
Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Support Manager.
The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc.
It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company.
Key Responsibilities IT Support Manager:
- Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner.
- Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
- Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
- Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
- Manage devices through MDM.
- Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
- Document and maintain accurate records of IT issues and their resolutions.
- Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
- Ensuring that support tickets are completed promptly and documented correctly.
Skills and Qualifications for the IT Support Manager:
- Proven experience in IT support, especially network and system administration.
- Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
- Experience with mobile device management (MDM) and endpoint security.
- Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
- Experience working with a ticketing system.
- Excellent problem-solving skills.
- Strong communication skills and the ability to work effectively in a team.
- Experience in asset management.
- Skills in using terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.
Overview of The Role
Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break.
Role to be based at their York Head Office.
Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.
Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.