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*This is a hybrid role onsite 3x/week at our Carmel, IN or Mesa, AZ office(s). Otherwise, this role is fully remote.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.Â
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:Â
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking an Account Executive with experience in customer satisfaction, strategic business planning, and account growth. You will be part of the Enterprise Customer Portfolio team responsible for ensuring exceptional outcomes and exceeding sales goals. In this role, you will have the opportunity to utilize your expertise in sales, customer relationship management, and strategic planning. The ideal candidate will have 5+ years of experience in account management or sales roles, preferably in the digital marketplace or automotive industry.
You Are:
Agile. You’re someone who can solve problems quickly, especially in fast-paced environments with constant change.
A Team Player: You are a self-starter who actively contributes to the team's success and supports colleagues. Can effectively communicate with executives, product stakeholders, and teammates.
Customer-Focused. You can demonstrate active listening and follow-up while understanding the importance of addressing customer needs effectively and efficiently.
You Will:
Build customer relationships and increase sales revenue in your designated book of business through meaningful conversations and targeted initiatives.
Meet or exceed daily call activity metrics, focusing on outbound calls, talk time, emails, and texts to decision makers within your territory.
Utilize data and research to identify customer needs and objections, adapting your sales approach accordingly.
Promote OPENLANE products and cross-sell to enhance customer relationships and increase market share.
Gather customer feedback, monitor competitors, and provide recommendations for improvement to management.
Stay knowledgeable about OPENLANE brands, platforms, and products, sharing customer insights with management and product teams.
Serve as a trusted ambassador for OPENLANE, maintaining professionalism and integrity in all interactions.
Who You Will Work With:
Reporting to a Buyer Engagement Manager, this role will work closely with a customer portfolio team to ensure customer needs are consistently met and goals are exceeded.Â
Must Have's:
Minimum of 5 years of experience in enterprise sales, preferably in inside/phone sales.
Bachelor's degree in a related field.
Experience in enterprise account management/sales across multiple brands and platforms.
Proficiency in CRM usage; experience with Salesforce is highly desirable.
Knowledge of financial services.
Nice to Have's:
Preferred background in the automotive industry.
Experience in the SaaS industry.
What We Offer:Â
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company matchÂ
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteerÂ
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancementÂ
Sound like a match? Apply Now - We can't wait to hear from you!
