Sr. Service Level Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

How You’ll Spend Your Day:

The Sr. Service Level Analyst supports the National Buying Center and Retail / Hospital National Accounts by providing Service Level and Inventory Analysis, Reporting and Forecasting.  Additional responsibilities will include, but are not limited to, interfacing w/ suppliers, customer service, RNA and MHS Account Management teams, National Account customers, field sales and RDC/FDC operation clients.  The person will act as the primary inventory point of contact for one or more high-profile, high-volume National Accounts and/or GPOs providing full spectrum SLA support.                           

• Advanced problem solving and root cause analysis of issues related to account and service level management, mediate customer omit issues, and forecasting sales trends utilizing proprietary software (SCORE) resolving omit issues.
• Advanced reporting and analysis using primarily SAP Business Intelligence tools, based on interpretation of contractual agreements to include complex customer formularies, item coding and advanced variables.
• Primary point of contact for high volume/profile accounts with minimal manager support.  Works on complex issues involving reporting, omit resolution and forecast trending.  Responsible for management of customer, segment and internal inventory programs, processes and implementations.
• Leads and manages projects: assigning tasks, defining scope and taking full accountability for project. Ensures assigned deliverables are met with minimal guidance from management.
• Evaluates current processes for efficiencies, and as appropriate suggests, tests and implements improvements to save time, money or improve customer satisfaction.
• Provides guidance and training for team members & clients to assist others with skill development.
• Advanced, Standardized and Ad-hoc reporting and analysis accessing multiple data points.  Build reports from 1-2 data sources including simple variables; run & manage output from complex reports using Microsoft Office tools including Excel, Access; creation of graphs and charts; Power Point presentation creation and Basic Business Object query development.

*This is not an exhaustive list; other relevant duties and responsibilities may be assigned at the needs and discretion of the business. 

Experience You’ll Need:

• Typically requires 4+ years of inventory, supply chain, account management or other relevant experience
• 4-year degree or equivalent experience preferred

Critical Skills Needed for Success:

• Must have data analysis and reporting experience, preferably using multiple data sources
• Demonstrated customer or vendor management experience, with the ability to build strong relationships and rapport
• Must have well-developed communication skills, both written and verbal.  Should be responsive and professional in all forms of communication.
• Strong critical thinking and problem solving skills, with a focus on root cause analysis.
• Project management skills, including scope, timeline and resource management.
• Solid skills in all MS Office suite, including Excel, Word and Outlook.  Experience with SAP and Business Objects a plus.
• Prior experience with forecasting or data trending.

What Makes You Excel:

• Must exhibit a high degree of initiative, dependability, and ability to work with little supervision.
• Excellent written/verbal communication and presentation skills.
• Excellent analytical skills, able to manage multiple projects under strict timelines, work well in a demanding and dynamic environment to meet overall objectives.
• Ability to motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
• Understanding and listening to customers, vendors, and team members to drive strong communication and resolve/negotiate conflicts or problems with tact, diplomacy, and composure.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!