Supported Housing Team Leader

Supported Housing Team Leader

BD8 

Full Time (Monday – Friday) 35-hour week

£24,500 (FTC – 12 Months)

This Bradford based charity offers a safe haven for victims of Domestic Violence and Homelessness.  This incredible, well-established charity has grown, providing a comprehensive re-settlement service to all its residents.  

An opportunity has arisen for Supported Housing Team Leader to work a 35-hour week, reporting to the Service Manager for a 12-month fixed term contact.

You will play an integral part of the business, working closely with the Service Manager in the day-to-day operation of a busy team that contributes to the success of this credible Charity.

This role requires an Enhanced DBS.

The Role:

• Provide housing related support and intensive housing management to men, women, and couples.
• To lone work in the community with service users.

• Have a caseload of service users and to provide a dual function of housing related support and intensive housing management to service users.  
• Provide and promote practical and emotional support to assist in the development of life skills and enable service users to move on into independent accommodation.  

• Ensure the efficient day-to-day running of all its services to promote and encourage good practice. 
• Work within the community at service users home addresses within the Bradford area.
• Working with and promoting services to voluntary, statutory, and community-based organisations across the district.
• To line manage staff allocated within the Team. 
• Carry out regular risk assessments with staff, buildings, and offices.
• Managing staff, authorising leave, and time off, ensuring adequate cover is maintained. 
• Supervise and appraise staff.
• Provide a management steer to staff when Service manager is absent. 
• Initiate/conduct yearly performance appraisals.
• Monitor sickness levels, complete return to work interviews and sickness paperwork.
• Contribute towards the monthly and quarterly performance monitoring reports in conjunction with the Service Manager.
• Conduct file audits. 
• Attend liaison meetings with partners/landlords.

Responsibility

Maximise occupancy levels and minimise voids.  

Work with approved contractors to ensure that properties are prepared for re-let.  

Ensure that properties are turned around within 48 hours.

Welcome new service users and assist them to settle into their new home. 

Overseeing tenancy agreements, working closely with service users in understanding responsibility and rights. 

Completing housing benefit forms with each service user and ensure that all necessary paperwork is forwarded to the HB department on the day of admission.

Assist service users in making claims to the DWP. 

Follow up work with service users to ensure that housing benefit claims are set up and that housing benefit is paid.

Carrying out any arrear’s recovery work.

Completing and monitoring budget plans. 

Manage service user rent accounts.

Ensure properties are maintained to a high standard.

Understand Enforcement procedures. 

Handling neighbour disputes in a sensitive manner. 

Handling formal and informal complaints.

Carry out regular health and safety inspections. 

Report repairs and overseas standards of works conducted,

Have a clear understanding of safeguarding.

Prepare letters, reports, and documents concisely.

About You:

Must be willing to work flexibly and cover holidays and sickness. Covering for colleagues sometimes at short notice.

A confident communicator that can lead and manage a team.

Can organise and chair meetings.

Ability to work at pace, react/respond to emergency situations and evaluate effectively.

Able to work in the strictest confidence at all times.

Have a good eye for detail.

Must be a car driver/owner.

Understand a promote good housekeeping, health and safety and safeguarding policies.

Promote a positive working environment, underpinned by the core values of the charity.