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Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol.
As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.
Responsibilities:
- Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
- Support students in understanding and adhering to accommodation policies, rules, and guidelines.
- Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
- Liaise with the maintenance operative to ensure issues are resolved satisfactory
- Liaise with contractors
- Manage the email inbox and answer calls
- Manage to post for residents
Skills required:
- Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
- Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
- Sensitivity to cultural diversity and the needs of international students.
- Proficiency in using computers and basic office software.
- A positive and adaptable mindset, capable of working well within a team
This is a temporary assignment initially for a 6-week period, however it is likely to be extended.
Immediate starts available.
Interested?
Apply today!
