Receptionist - Switchboard Operator

We are seeking a diligent and professional Receptionist - Switchboard Operator to join our Secretarial & Business Support team in Cardiff or Bristol. The successful candidate will manage the smooth operation of our company's switchboard, providing outstanding service to internal and external stakeholders.

Client Details

Page Group is a renowned FTSE250 listed recruitment consultancy firm, which is part of an international network with a team size of over 7000 employees. We are a large-scale organisation that operates in various industries, providing excellent staffing solutions and consultancy services.

As an inclusive employer, Page Group is continually looking to improve their diversity representation. As such, applications from candidates who are ethnically diverse and with a disability are particularly welcomed.

This is primarily a fully remote position however you will have the opportunity to work either at our Cardiff or Bristol offices 1 to 2 days per week.

Description

• Effectively manage a busy switchboard, ensuring all calls are answered and transferred correctly.
• Provide high-quality customer service to all callers, delivering accurate information.
• Manage and update the internal directory, ensuring all contact information is current and accurate.
• Support the Secretarial & Business Support team with administrative tasks as needed.
• Handle any technical issues with the switchboard system, liaising with IT support as required.
• Maintain a professional and friendly demeanor at all times, representing the company in a positive light.
• Adhere to company policies and procedures, maintaining confidentiality at all times.
• Participate in team meetings and contribute to the improvement of switchboard operations.

Profile

A successful Switchboard Operator should have:

• A solid understanding of switchboard systems and operations.
• Excellent communication skills, both verbal and written.
• The ability to multitask and prioritise effectively.
• A proactive approach to problem-solving.
• Strong customer service skills and a professional telephone manner.
• Competency in using office software, including email systems and databases.

Job Offer

• A competitive salary of £25,000 - £30,000 per annum.
• 25 Days annual leave + bank holidays
• Opportunities for professional development within the recruitment consultancy industry.
• Remote working
• Private medical insurance

If you are a dedicated and professional Receptionist / Switchboard Operator looking to take the next step in your career, we encourage you to apply for this exciting opportunity within the recruitment consultancy industry.