Sales Support Administrator

•Pro-actively upselling spare parts and fulfill the orders as quickly as possible. 

•Make courtesy calls or use other media to contact customers to check stock levels, replenish & inform of upcoming promotions/offers from time to time. Circulate regular offers via email to customers to drive sales. 

•Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay. Releasing orders from the back-order report. 

•To maintain a high level of product knowledge along with a detailed understanding of all current dealer and manufacturer marketing programmes. 

•Maintain electronic and paper records, ensuring they are up-to-date at all times. 

•Processing customer payments. 

•Liaising with carrier to resolve delivery difficulties and disputes. 

•Run weekly reports to make sure that all quotations are chased and take of system after 30 days. 

•Check that all orders have been dispatched by checking with the sales report for various levels of dispatch procedure. 

•Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Recommend related parts and accessories, which may be required for a job. 

•Provide excellent customer service with accurate price quotation and stock information or parts via phone and email. 

•Efficiently monitoring stock levels including maintaining an up-to-date parts inventory. Update stock management system with PO and confirmed stock-in details. 

•Monitor stock levels against top selling products.

•Provide routine administration to support the Purchasing Manager. 

•Participate in yearly stock take when required by management. 

•Build strong relationships with suppliers and vendors to address supply issues, ensure products are delivered on time, any shortages or delays are communicated to all relevant parties. 

•Check all supplier acknowledgements quickly to highlight and correct any discrepancies which may include photographing parts for receipt queries. 

•Investigate delivery discrepancies with the Warehouse, suppliers in a timely manner. 

•Maintain up to date records of supplier contracts. 

•Ensure SAGE is kept up to date with accurate information. 

•Support Purchasing Manager with adhoc analysis and reporting as required and distribute present costs analysis to STS. 

•Set up parts numbers on the website. 

•Smooth processing of commercial invoices alongside ensuring the daily generation of invoices 

•To be responsible for the investigation, resolution, and reporting of all customer related complaints. To track all complaints on the in-house database, reporting and seeing through to completion. 

•Attend monthly meetings to review previous months sales results, agree focus for the coming months to maximise sales opportunities. 

•Attend manufacturers training and other training courses as appropriate. 

•To build and maintain good relationships with customers, colleagues, and managers. 

•Maintain and develop corporate image and reputation, protect, and develop the company's brands. 

•To attend all corporate events and mandatory training days