Service Manager

Service Manager

Dereham, Norfolk

50,000 base salary + 20% annual bonus

Are you a passionate Service Manager, looking for an exciting new role?

Coulter Elite Resourcing are currently looking for a Service Manager to work with one of their well-established and very successful clients based in Norfolk working as part of their Management team.

Principle Responsibilities for the Service Manager:-

• Manage a team of employees, both Service and Parts, ensuring excellent customer service is given (training, development, recruitment and appraisals)
• Ensure the health and safety of all employees and customers is met and all regulations respected
• Complete on a daily/weekly/monthly basis; records, reports and documents as required
• Assess staff levels and capability in order to ensure recruitment and retention is aligned with future requirements
• Sell Parts & Labour and optimize utilization and efficiency to achieve targets for after sales absorption
• Understand the field operation of all machines and be able to instruct the customer/operator in the safe and efficient use. Handle customer enquiries and resolve disputes in an effective, professional and timely manner.

Person specification:-

• Strong leadership and people management skills
• A good understanding of MS Office products, with knowledge of Microsoft Dynamics 365 DMS
• Excellent time-management
• Strong communication and organizational abilities
• Being conversant with the maintenance and service requirements of all machines, and instructing customers/operators on these requirements
• Effective marketing and sales skills.

This is a full time permanent Monday to Friday Service Manager position.

Benefits Include:

• Excellent salary, 50,000 per year, with regular a 20% bonus and appraisal reviews to reward performance.
• Excellent pension scheme paying well over the industry average.
• Life assurance.
• Industry leading sickness absence pay.
• 24 days annual leave rising to 28 per year.
• Ongoing training as requested or required.
• The security of working for a leading global agricultural manufacturer.
• Regular overtime on all hours over 37.5 per week to ensure your earnings are substantially over your base salary (salary quoted is inclusive of average overtime amounts).
• A wide range of benefits including Company vehicle, increasing annual leave, pension contributions, eye tests, cycle to work scheme and EE Perks scheme.
• The rewards of working for a family owned, private Company where we value all of our staff as key players in our business.

This role requires working additional hours during harvesting season which starts in May and ends in September. That would mean working 7am-7pm Monday to Friday and every other weekend.

If this Service Manager position sounds like you, then please forward your CV toMonika at Coulter Elite Resourcing.

Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally.Our area of recruitment are Commercial, FMCG, Engineering, Technical and IT