Customer Service Manager

Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Customer Services Manager on a permanent basis.

Key information:

• £28,000-£32,000
• 40 hour week - flexible start / finish time
• Office Based- Doncaster
• 25 days holiday + bank hols
• Westfield Health

In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service. This will be done through working closely with internal departments particularly the technical engineering team to ensure resource is utilised in an effective and efficient way.

To be successful within this role you will be hands on and have a 'can do' attitude. Your key role and responsibilities will include:

• Planning the field engineers schedules
• Line Management of one customer service advisor 
• Prepare and run reports for meetings using Excel
• Attend customer meetings 
• To act as the first point of contact for all support queries and resolving all issues associated with Customer ‘First line maintenance’ enquiries.
• To be able to fully document and develop an audit trail for all customer support issues.
• To plan and manage installations with third party contractors and ensure job cards are correctly invoiced.

If this role is of interest apply now!