Sales Support Administrator

This fantastic opportunity is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. Along with an extensive list of benefits, this role offers a chance to work within a progressive company that value their staff and promote career progression.

Overview:

-  Based in Epsom

-  £24,000 - £27,000

-  Hybrid

Mon 9-5.30, Tues - Thurs 8.30-5.30, Fri 9-4.

Job specification:

• Providing the required support to achieve business unit sales targets
• Ensuring product knowledge is up to date
• Planning regular time to train on product launches and market info
• Providing customer service for stock enquiries, product support, order processing, despatch, returns and refunds
• Admin support for sales team queries as well as ensuring all sales correspondence is copied
• Assist with orders and queries as required, conducting regular sweep of order tracker
• Ensuring orders are accurately matched on NetSuite and highlighting any discrepancies
• Regularly run the 'Do Not Ship’ report and highlighting orders for follow up to Line Manager
• Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units
• Regularly run stock level report and flagging any low stock or stock concerns to the Customer Service Manager
• Identify larger accounts and carry out qualifying as above before passing leads to sales team
• Proactive management of non-assigned accounts
• Raising POs for site surveys and linking reference with sales orders, ensuring all administration is correct.

Person specification:

• Experience of customer service and sales administration
• Good professional written and spoken English
• Good Microsoft Office skills, in particular Excel and Outlook & NetSuite
• Commercially aware
• Ability to work under pressure
• Ability to work well with others as part of a team as well as independently
• Able to work to deadlines and problem solve

Additional Information:

• Based in Epsom
• £24,000 - £27,000
• Critical Illness Cover, Life Assurance & Income Protection.
• Cycle to work.
• Employee Assistance.
• Pension Salary Exchange & Financial wellbeing.
• Quarterly social events.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.