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Exciting Opportunity: Call Centre Sales Manager
We are currently recruiting for a Call Centre Sales Manager position on behalf of our esteemed client based in Thurrock. This full-time, permanent role offers a competitive salary of £45,000 + bonus per annum.
About the Role:
As the Call Centre Sales Manager, you will lead and manage the call centre team across key areas including financial performance, service delivery, team management, and operational efficiency. This role is pivotal in upholding our client's company values and driving results through exemplary leadership.
Key Responsibilities:
- Effectively manage call centre performance to meet sales targets and profitability objectives.
- Lead the team to maximize sales, margins, and additional services.
- Ensure individual sales targets are met through effective coaching and support.
- Control variable costs to optimize profitability.
- Deliver exceptional customer experiences consistently.
- Implement and oversee sales methodologies such as the Circle of Selling.
- Resolve customer inquiries and complaints promptly, driving continuous improvement.
- Oversee recruitment, training, and development of call centre staff.
- Maintain a safe and compliant working environment.
- Ensure adherence to health and safety regulations and company policies.
Key Skills and Attributes:
- Lead by example, inspiring and motivating the team to achieve goals.
- Accountable and results-driven, translating business strategy into actionable objectives.
- Strong understanding of business functions - Finance, Sales, Marketing, HR, and Operations.
- Analytical mindset with the ability to make quick decisions in a fast-paced environment.
- Encourage innovation, creativity, and positive approaches to change.
- Excellent communication and interpersonal skills.
- Continuous learner with self-awareness and adaptability.
Join Our Team:
If you're a dynamic leader with a passion for sales and customer service, we want to hear from you! Apply now for this exciting opportunity to become a Call Centre Sales Manager and be part of our client's journey to success.
