Customer Service Representative

Customer Service Representative

OA are currently working with a well-established, growing organisation that specialises in soft furnishings and are currently looking to recruit a Customer Service Representative to support in delivering excellent customer service and support in communicating with customers via telephone, emails etc.

• Working Hours: Monday – Thursday 08:30 – 17:00, Friday 08:30 – 16:30
• £23,000 - £24,000
• 21 days holiday + bank holidays
• Christmas closure
• Staff discount
• Subsidized canteen
• Free on-site parking

Customer Service Representative – Key Responsibilities:

• Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message.
• Investigate and resolve customer complaints/issues quickly and assist customers with their orders.
• Maintain thorough and accurate customer service records.
• Liaise with company suppliers to arrange collections, deliveries item repairs etc.
• Support customers register for online ordering and process their orders.
• Communicate with customers about their orders, including any delays or changes in delivery.

Customer Service Representative – Skills & Experience:

• Excellent at building relationships with customers
• Able to work towards deadlines
• Strong attention to detail
• Ability to work in a fast-paced environment
• Great communication skills, both written and verbal
• Have a friendly, positive attitude

WGCCOMMPERM

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion