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Customer Service Executive
An excellent opportunity has arisen for a Customer Service Executive / Enquiry Line Assistant to join a well-established organisation based in Knaresborough.
This is a brilliant role for candidates with previous telephony customer service or sales experience who can build relationships over the phone and can influence and close sales. This is not a sales targeted role, but we are looking for candidates with a natural sales flair and strong customer service skills.
35 hours per week, Monday – Friday 9.00am – 5.00pm with an hour for lunch, based in beautiful offices in Knaresborough town centre.
Salary is between £23,000 - £24,000 with a review after successful completion of the probationary period plus a company bonus paid biannually.
Role responsibilities include:
- Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
- Discussing detailed products over the telephone and via email, within eligibility and terms of membership parameters
- Listening and interpreting information given, open questioning, and summarising/recapping to establish the next steps
- Sending out quotations and following up
- Influencing and negotiating within a Financial Conduct Authority regulated environment
- Logging all information on the internal CRM system and high level of MS Office (Outlook, Word, Excel)
- Setting up new business through the system
- Working as part of a close and supportive Enquiry Line Team and the wider organisation
Candidate requirements
- Previous telephony customer service or sales experience
- Ability to build rapport over the phone with proven listening and strong communication skills
- Positive attitude and self-motivated
- IT literate and confident with MS Office
This fantastic opportunity is available for an immediate start so please send your CV ASAP to Louise at Unity Resourcing.
