Future Finance & Helpdesk Adviser

FUTURE FINANCE & HELPDESK ADVISER

We have a fantastic opportunity to join one of the UK’s top 4 supermarkets based in Leeds. The role is Future Finance & Helpdesk Adviser and is temporary initially, however, it could be permanent for the right candidate.

Working hours are Monday to Friday 8.30am – 4.30pm – working hybrid after training.

The position is responsible for interacting with all suppliers, internal colleagues, providing excellent service in protecting the brand.

Key responsibilities are: –

• Provide support to suppliers and internal colleagues and resolve queries
• Act as a front line colleague to provide support Retail, Suppliers and Head Office users on process driven queries, signposting where information can be found and servicing requests
• Encourage contacts to self-serve and support colleagues and suppliers through new system functionality
• Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution
• Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication
• Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change
• Ability to navigate several systems to support in the resolution of queries

Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education.