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- Respond to customer enquiries, process orders, and pack shipments within set deadlines.
- Listen attentively to customers and direct them to the appropriate department for assistance.
- Familiarise yourself with the system to log and address customer complaints efficiently.
- Record and update customer interactions, maintain confidentiality of sensitive information.
- Collaborate with management to enhance communication practices and customer service.
- Manage stock and perform regular inventory counts as scheduled.
- Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
- Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
- Answer customer questions regarding new products, services, and promotions.
- Provide feedback to team leads to improve customer service and response time.
- Adhere to Health & Safety guidelines, report any issues immediately.
- Maintain a clean and organised workspace.
- Assist warehouse with receiving supplier orders.
- Complete necessary training and communicate additional training needs to the line manager.
- Good communication skills
- Customer service experience
- Excellent listening skills
- Results-driven
- Team player
- Ability to work in a fast-paced environment
- Ability to work under pressure
- Attention to detail
- Fast learner
- Engaging personality
- Problem-solving skills
- Analytical skills
- Patience
- Typing proficiency
- Multi-tasking ability
- Prioritisation skills
