Contracts Manager

We are currently looking to hire a Contracts Manager to join HMS! 

HMS is the North West's fastest-growing contractor and a subsidiary of the Torus Group. As the UK's largest commercial contracting organisation owned by a housing association, we are committed to delivering top-tier service to our clients and their residents.

Since its inception in 2011, HMS has gifted £20 million to projects and organisations who work to transform communities and neighbourhoods, improve people’s health and wellbeing and increase access to training and employment opportunities. We work hard, we deliver results and we generate profit which we invest with impact. We're proud to be a purpose-driven business.

As the Contract Manager for HMS, you will be responsible for leading the delivery of reactive and responsive maintenance services. This role requires a combination of strategic oversight, operational efficiency, and a strong focus on customer service. You will be a key member of the HMS Leadership Team, driving performance, compliance, and innovation in our service delivery.

Responsibilities:

• Lead and deliver on agreed contract performance targets for the Reactive/ Responsive Maintenance team ensuring a positive impact on customer satisfaction and commercial returns.
• Manage and direct the operational workforce, including contractors, to promote excellent employee relations and high-quality service delivery.
• Oversee financial aspects, including budgeting, forecasting, and expenditure, to ensure financial targets are met and align with company regulations.
• Investigate areas of high cost, inefficiencies and poor performance and make necessary changes to operational working practices.
• Take charge of the entire contract administration process, from order receipt to completion and invoicing, ensuring efficiency and compliance.
• Implement and utilise appropriate technology and systems to enhance the efficiency and effectiveness of maintenance operations.
• Act as a mentor and coach, fostering a culture of continuous improvement, innovation, and risk management within the team.
• Lead compliance with statutory requirements and maintain high standards of safety and health practices within the team.
• Address and resolve customer complaints and inquiries swiftly and effectively, maintaining strong customer relationships.
• Assist in the development of new business initiatives and opportunities to enhance service offerings and operational efficiency.

Skills & Experience:

• HNC/HND in Construction or NVQ 4/5 in Construction discipline or be working towards one.
• Evidence of continuing professional development.
• CITB Site Management Safety Scheme Qualification or working towards one.
• CSCS or similar Health and Safety Qualification.
• Minimum 5 years’ experience in a management/supervisory position.
• Full UK or EU driving license.

What we offer:

• Car Allowance - £6,201
• Generous Annual Leave: Start with 25 days plus bank holidays, increasing one day per year up to a maximum of 30 days.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.

Join us and thrive in a supportive environment that values your personal and professional growth.