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We have partnered with an established education provider who are recruiting for a Student Support Officer to join their Student Experience Team based In the Holborn area.
As Student Support Officer, you will be the first point of contact for all student queries and communicate with students in person, via phone, email, live chat, and messenger offering unique and innovative solutions to each query. This is a full time role with the potential to become permanent.
To be considered for the Student Support Officer role you must have:
- Qualifications (NVQ 2-3, City & Guild) or equivalent
- Experience in a customer-facing role (e.g., customer services, coaching, mentoring, advising and guidance or similar)
- Strong written and verbal skills
- Comfortable managing and prioritising workload
Key Duties of the Student Support Officer role Includes:
- Provide customer service via phone, email and if applicable to all visitors to the centre.
- Handling complex queries and escalate queries to the Success Coaches as and when required.
- Effectively identify students that require support and direct them to appropriate information sources/support services.
- Arranging 1-2-1 sessions with the relevant team member.
- Make suggestions about how the University can improve the service.
- Prepare clearly defined daily and weekly reports.
- Ensure product knowledge is relevant and accurate, engaging with training needs as required.
- Ad-Hoc admin duties
Key Information about the Student Support Officer role includes:
- £13 per hour (equivalent to £26k per annum)
- Temporary ongoing role
- Shifts between the hours of 8:30-8pm (37 hours per week), with potential to become permanent.
To hear more about the role call Michael Hobbs on 0121 705 0077 .
By applying for this position, you will automatically be registered as a candidate with KC Group Recruitment. KC Group Recruitment acts as an employment business when supplying temporary staff and an employment agency for introduction on permanent employees. Please visit our website for more information and to view our Privacy Policy.
