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CUSTOMER SUPPORT OPERATIONS MANAGERA global technology company is looking for a superstar to join the operations side of the Customer Support team. This is a brand-new role as the company grows, a great opportunity for growth and success.CUSTOMER SUPPORT OPERATIONS MANAGER ROLE:
Ability to drive performance improvements and develop data driven solutions in a customer support environment across both in house and BPO agents
Ensuring that customer service has a convincing voice at the table by providing compelling business cases backed by data
Working with direct and indirect reports and vendor partners to create team cohesion and engagement
Having the ability to look at each problem or data set from many different angles to develop innovative, effective, and simple solutions
Being an inspirational leader that can infuse enthusiasm within the team, including collaborating with peers, partners, and cross-functional teams and using superior communication skills to cultivate professional relationships with key stakeholders
Being responsible for assisting in the development and execution of the support design approach for the Customer Support operations teams
Assisting in the execution and program-manage several high-priority projects to build a unified support experience
Serving as a subject matter expert between Customer Support and Global Operations to communicate shared goals, product dependencies, and timelines
CUSTOMER SUPPORT OPERATIONS MANAGER ESSENTIALS:
2 – 3 years in a customer operations team
Proven success implementing customer service projects and initiatives
UK Drivers license
CUSTOMER SUPPORT OPERATIONS MANAGER BENEFITS:
Annual away week – USA this year!
Hybrid working model
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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