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Position Details:
Pay Rate: 28.43 Umbrella PAYE
Duration: Initially 4 Months
Full Time - Monday to Friday
Location: West London (Hybrid)
Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service.
Key Responsibilities:
- Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards.
- Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability.
- Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels.
- Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards.
- Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point.
Responsibilities Include:
- Providing the main point of contact for temporary accommodation applicants and providers.
- Accurately recording all casework and housing data on notes and IT systems.
- Ensuring housing meets required national and local standards and compliance.
- Providing accurate housing, welfare, homelessness advice, and support.
- Implementing safeguarding policies and practices effectively.
Knowledge & Skills:
- Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery.
- Ability to work autonomously under conflicting deadlines and manage resources efficiently.
- Significant experience in delivering excellent customer service within local authority housing and/or homelessness services.
- Proficiency in working in partnership to improve outcomes for homelessness applicants.
- Experience in managing temporary accommodation teams and schemes.
- Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers.
- Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes.
- Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations.
This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024
For further information, please contact Imran at Red Personnel.
