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Motor Claims Handler - FNOL team
Job Type: Full-time, Permanent
Salary:Upto - £28,000 (depending on experience)
This company is seeking a skilled Motor Claims Handler to join their nationwide team. As a Motor Claims Handler, you will be responsible for providing exceptional customer service to clients who have been involved in non-fault accidents. This is a technical role that requires excellent communication, organisational skills, and the ability to work in a fast-paced environment.
Responsibilities
- Assess new accident referrals from business partners to determine if services can be provided.
- Arrange replacement hire vehicles and/or repairs for non-fault clients after making all necessary checks and enquiries into liability.
- Handle calls with customers and insurers to discuss, record and progress cases in a polite and professional manner.
- Ensure data is processed accurately and timely resolution of queries to ensure customer satisfaction.
- Promote the company's products and services.
- Complete any necessary administration.
- Work efficiently and proactively to achieve targets and progress caseload.
- Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA’s and to the timescales laid out within the ABI GTA
Skills & Experience
- Experience in the insurance or automotive industry.
- Exceptional communication and organisational skills
- Ability to work in a fast-paced, high-pressure environment.
- Excellent time management and prioritizing skills
- Experience using Microsoft Office
- Dynamic, results-driven outlook
- Ability to work as part of a team and using your own initiative.
- Problem Solving
- Decision Making
- Planning & Organisation
- Responding to Pressure and Change
- Communicating and Influencing
- Building and Managing Relationships
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
