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Job Description: Bureau Engineer - Full Time
Salary: £35,000 + Benefits
Location: Greater Manchester
Role Summary:
Reports to: EMB Service Manager
The Bureau Engineer is responsible for delivery and performance of the EMB/ BMS remote services in contract.
Primary areas of responsibility include:
- EMB/ BMS Services delivery: Proactive management of the Remote Engineering Services for all current sites and contracts.
- Client support: Liaison and remote technical support services for all client sites, its staff and supply chain. Close interaction with the client FM helpdesk to ensure all tasks and activities are seen through to satisfactory completion. Targeting remote and ‘first time fix’ to reduce clients ongoing maintenance costs.
Required Experience & Qualifications:
- Experience in Controls and BMS Systems
- Experience in networks – BACNET/Modbus/M-bus/Dali/SCADA/RS232/485/ LANS/WANS
- Experience in network communications - IP/4G/WEB and Cloud based.
- Experience working on customer facing services and products.
- Experience of delivering services on agreed KPI and SLA’s
- Experience of working to company H&S and staff management policies and procedures.
- Essential: Holder of current CSCS and DBS accreditations. Preferable: holder of a current Asbestos awareness and First aid training certificates.
Beneficial Experience, Qualifications & Training:
- General Project Management and Support/delivery Services
- Customer satisfaction and Best Practices
- CRM Systems
Key Responsibilities: General
- Reporting directly into the EMB Services Manager.
- Working within the EMB Helpdesk team
- Liaising with Project teams on operational aspects and delivery.
- Liaising with Admin teams.
- Assistance with testing and acceptance of all new connections to EMB helpdesk
- Regular and concise reporting on all tasks and activities
- Good Communications skill sets both internally and externally.
Key Responsibilities: Operational
Pre-EMB Services Stage
- Knowledge of upcoming EMB service contracts to ensure labour and resources can be allocated.
EMB Mobilisation Stage
- Ensure hand over from projects has sign off and documentation to cover below
- Remote communications are tested and proven - list of all comms IP network details and SIMs where needed.
- Site graphics and web views are available
- List of critical alarms detailed
- CRM system set up and operational (where required)
- Customer dashboards set up (where required)
- All licences detail
- Understanding of KPI and SLAs on acceptance
EMB Delivery stage
- Ensure all KPI and SLAs are being covered on a regular basis to cover below.
- Proactive reporting in place for below
- Communications and heart beats to each site
- Critical alarm reporting
- Network performance
- Site issues, dilapidations and faults requiring site activities
- Ensure all customer facing dashboards are maintained.
- Ensure all controls and strategy backup processes and schedules are in place
- Records in place for below
- Full site listings
- Customer contact details
- Escalation procedure agreed.
- Site drawings where available
- Site back-ups where available
Business Support
- Provide support to wider business on:
- Business Development and work winning
- Improvements to service and customer delivery
- Site issues, dilapidations and faults requiring site activities.
