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Job Description:
24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Customer Service Executive based in Peterborough.
Shift and Pay Information for an Accounts Manager:
- Monday to Friday - 7.5 hours per days (timings to be agreed)
- Salary in the region of £26 to £28K
Main Accountabilities:
- Liaising between different Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
- Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
- Manage inbound process for all new vehicles, loading expected arrivals to fleet management and inspection systems, progress any Goods In Transit claims or unexpected arrivals to timely conclusion
- Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/other Operations where required
- Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
- Proactively offer problem solving solutions as required and escalate where necessary.
- Provide any additional support for the customer account team as required, including operational/logistics issues/queries, take ownership and manage to a successful resolution ensuring all parties are kept informed and systems updated
- Provide additional support to the customer account team with booking activity
- Ensure quality, safety, environmental and other policies and procedures are adhered to.
- Responsible for program work instructions, processes and operating procedures
For this job you will require:
- Strong communicator at various levels - ability to assess individual customer needs
- Strong Administration skills
- Proven track record in a customer service environment
- Automotive Industry Experience preferred
- IT literate and able to adopt to new technologies
- Ability to liaise with internal customers, including director level communication, communication with external media clients and with internal and external service providers
- Excellent communication both verbally and written
