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Are you ready for your next adventure?
We're looking for a General Manager to join the team at Copthorne Hotel Manchester
As a General Manager you will be working hand in hand with the Cluster General Manager and will oversee day-to-day running of the hotel by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.
The responsibilities of the General Manager will include:
- Achieving budgeted targets and consistently deliver Brand and Company standards.
- Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
- Oversee the day to day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
- Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
- To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
- Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
- Ensuring compliance with HR policies and procedures by all members of staff.
- Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.
To be successful in this role you will have:
- An already exceptional track record driving business in a similar role within a full-service hotel
- Experience working in a branded hotel
- A strong commercial acumen.
- Effective communication and leadership skills, with the ability to communicate across of levels
About the Hotel:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About the group:
Millennium Hotels and Resorts own and operate a portfolio of over 120 hotels worldwide. In Europe, our 20 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; MSocial Collection, Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
