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We are excited to announce an opening for a Customer Service Administrator within our customer-facing client. This role is ideal for someone who can effectively understand and interpret industry data and communicate these findings to the customers in a clear and effective manner.
Customer Service Administrator
- Salary: £27,000 per annum
- Job Type: Full-time, Permanent
- Location: Ware, Hertfordshire
- Office based
Day-to-day of the role:
- Manage customer correspondence regarding metering information.
- Analyse industry-recognised data flows, investigate discrepancies, and resolve issues, especially those impacting customers and our performance.
- Correspond with energy supply customers to resolve billing issues, explain problems, and manage Smart meter appointments.
- Communicate with industry partners to resolve data issues.
- Report to internal teams about metering-related matters.
- Validate data to ensure its accuracy and process necessary data.
- Understand how metering issues affect customers, their equipment, and billing.
Required Skills & Qualifications:
- 1-2 years of professional office experience.
- Ability to analyse and interpret data effectively.
- Strong communication skills to clearly convey information to customers and industry partners.
- Some understanding of the energy industry, specifically trading and settlement, is advantageous but not essential.
- Proficiency in data validation and processing.
- A proactive approach to problem-solving and issue resolution.
Benefits:
- Opportunity to work in a dynamic and supportive team environment.
- Exposure to the energy industry and professional development opportunities.
To apply for this position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role to .
APPLY NOW!
