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Salary: 26,000 - 28,000 per annum, dependent on experience
Location: Yate, Bristol
Contract Type: Permanent, Full-time
Hours: Monday to Friday, 08:30 - 17:00
Working Arrangement: Hybrid (3 days in the office, 2 days remote)
Overview:
Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring responsive and effective service as part of the helpdesk team.
Key Responsibilities:
- Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe.
- Investigate and resolve queries by identifying root causes and proposing solutions.
- Coordinate customer deliveries.
- Log helpdesk issues in the system using the specified format and track all correspondences.
- Manage queries diligently until resolution.
- Maintain accurate records of key activities.
Requirements:
- Proven experience in administrative roles or customer service environments.
- Strong organisational skills with the ability to multitask in a fast-paced setting.
- Excellent communication skills, both verbal and written.
- A proactive, can-do attitude, with a keen eye for detail.
- Strong team player with excellent relationship-building capabilities.
Salary & Benefits:
- 26,000 - 28,000 per annum, dependent on experience.
- Ongoing training and support.
- Free parking.
- Hybrid working option.
- 25 days annual leave plus bank holidays.
- Potential for an annual bonus.
