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Job Title: Service Desk Analyst - First Line SupportLocation: YorkSalary: £26,000
Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.
Responsibilities
- Address first and second-level user queries.
- Monitor systems and service status.
- Respond promptly to incidents.
- Deliver support through various channels.
Requirements
- IT background with experience in technical support.
- Excellent communication and customer service skills.
- Ability to work independently and in a team.
- Full driving license and York-based.
Preferred Skills
- Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
- Knowledge of data center technologies and security services.
Benefits
- Competitive salary of £26,000.
- Opportunities for career growth.
- Supportive work environment.
