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*This is a fully remote position with the ideal candidate residing in a CST or EST time zone.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.Â
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:Â
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
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We’re Looking For:
We are seeking an Account Manager with experience in customer relationship management and sales. You will be part of a dedicated accounts team responsible for managing and growing buyer relationships. You will be involved in providing exceptional customer service, driving buyer adoption, and acting as a liaison between our company and dealerships. In this role, you will have the opportunity to use your experience in account management, sales, and customer service. The ideal candidate will have 2-3+ years of experience in a customer-focused or account management position.
You Are:
Customer-obsessed. You're dedicated to providing excellent service and building strong relationships with our buyers.
Data-driven. You rely on data to measure success and make informed decisions.
Tech-savvy. You have a good understanding of online technologies and can effectively demonstrate our software to dealerships.
Thorough. You pay attention to detail and take ownership of dealer accounts, ensuring a positive and engaging experience.
You Will:
Act as the main point of contact for assigned dealerships within your book of business.
Maintain good communication with all departments and stakeholders to ensure satisfaction and issue resolution.
Develop and maintain expertise in our products, industry trends, and competition.
Thoroughly document research and customer interactions in our CRM system.
Track and measure call activity and performance against goals using CRM software.
Provide technical leadership to the application development team.
Who You Will Work With:
Reporting to a Director of Account Management, this role will collaborate with dealerships on a regular basis. You will also work closely with cross-functional teams such as product management and technology teams.
Must Have's:
2-3+ years of customer-focused or account management experience.
College degree or equivalent professional experience.
Superior communication skills and proficiency in Google Suite.
Demonstrable knowledge of CRM tools, preferably Salesforce.
Ability to adapt and thrive in a fast-paced environment.
Ability to work or reside within Eastern or Central time zones.
Nice to Have's:
Experience in the automotive industry.
Experience utilizing Slack and other communication tools.
What We Offer:
Base salary of $50k, monthly bonus plan
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company matchÂ
Paid vacation, sick, and personal time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteerÂ
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancementÂ
Sound like a match? Apply Now - We can't wait to hear from you!
