The primary goal of this role is to elevate business development levels by providing comprehensive training, spearheading E-Learning initiatives, and ensuring impeccable technical support while maintaining a service for tracking and tracing support interactions.
Brieft overview of the role:
- Strategise and implement global training plans.
- Collaborate with external partners for ongoing training needs.
- Coordinate internal departments for service progression.
- Provide comprehensive staff training for efficient operations.
Requirements:
- Experience in training provision and business case planning.
- Proficient communication skills across all levels of the organization.
- Excellent computer proficiency, particularly in Microsoft Office.
- Strong written and verbal communication skills.
- Previous customer service experience.
- Proven track record in managing/supervising teams.
- Demonstrated organizational skills.
- Experience within the bus industry.
- Active driving license.